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Bentley College, a school in Massachusetts, lost all Internet connectivity on campus when a Level 3 router failed: Because the outage happened on a Saturday, Level 3 said it wouldn’t be able to fix the problem until Tuesday. But, the school had a contingency plan which enabled administrators to switch to TowerStream for connectivity by Saturday evening.
It’s this kind of service that will help the broadband wireless operators win some business. They have an advantage because they can typically hook up new customers far faster than the telcos. If they can go the extra mile to respond to these types of problems quicker, they’ll look that much more attractive.
Posted by nancyg at March 10, 2005 5:47 PM
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